BPO Manager

📞 Ready to Lead High-Impact Teams? We’re Hiring a BPO Manager! 🚀

Are you a performance-driven leader who thrives in fast-paced environments and knows how to get the best out of external partners? We’re looking for a BPO Manager to oversee and optimize our business process outsourcing operations—ensuring alignment, accountability, and exceptional results.

In this role, you’ll act as the main point of contact between our internal teams and BPO vendors, driving communication, refining workflows, and making sure everyone’s marching to the same beat. You'll manage day-to-day operations, track KPIs, and continuously look for ways to level up performance and efficiency.

🧠 Strategic mindset
📊 Data-savvy and results-focused
🎯 Strong communicator and relationship builder
⚙️ Process-oriented with a passion for improvement

If you’re ready to lead with purpose and make a measurable impact, we’d love to meet you!

About Us:

At Alleviate Financial Solutions, we’re transforming lives every day by offering innovative debt relief solutions. As one of the fastest-growing companies in the industry, we are on a mission to help individuals and families regain financial freedom and build a brighter future.

Our vision? To become the next-generation financial services company that guides people from debt to WEALTH.

Here’s what you’ll enjoy:

• Opportunities for career growth and advancement.
• A supportive, mission-driven team passionate about making a difference.
• Company perks like swag, catered lunches, teambuilding activities, and quarterly events.
• State-of-the-art amenities, including designer living rooms, wellness spaces, cafes, and a fitness center.
• A culture of recognition, appreciation, and celebration.
• Our 30,000 sq. ft. headquarters in Irvine, CA is more than just an office—it’s a second home where collaboration, growth, and innovation thrive.

COMPENSATION:

• $90,000 to $105,000 Annual Salary

WHAT MAKES US THE BEST?

• Energetic, supportive, and collaborative working environment 

• Continuous employee development, coaching, and training 

• Work-life balance 

WHAT YOU'LL DO: 

• Serve as the central point of contact between the U.S.-based leadership team and international BPO site(s). Ensure timely and clear communication of priorities, policy updates, training materials, and performance feedback.
• Monitor, evaluate, and report on BPO performance against SLAs, KPIs, and quality standards. Provide guidance and actionable feedback to ensure targets are met or exceeded.
• Cultivate a strong partnership with BPO leadership to build a collaborative working relationship. Manage escalation paths and maintain accountability for BPO responsiveness and delivery.
• Ensure BPO adherence to company processes, workflows, and compliance requirements. Drive continuous improvement through process audits, SOP refinement, and collaboration with internal stakeholders.
• Regularly analyze BPO output, trends, and issues. Prepare reports for internal leadership summarizing performance and improvement initiatives.
• Partner with internal training teams to ensure BPO staff are properly onboarded, upskilled, and updated on new policies or tools. Coordinate knowledge sharing and training refreshers as needed.
• Collaborate with Operations, Quality Assurance, Compliance, IT, and other departments to align strategies and resolve operational challenges across geographies.
• Follow all policies and procedures for the department and Company, including personnel policies and expectations as outlined in the Employee Handbook.
• Other duties as assigned.

• 5+ years of experience in BPO/vendor management, operations management, or a related field
• Proven success in managing international teams or partners
• Strong understanding of performance metrics, SLA management, and operational KPIs
• Excellent written and verbal communication skills; capable of adapting tone and content for various stakeholders
• Background in customer service, sales support, or back-office operations
• Familiarity with regulatory compliance or quality standards in outsourced environments
• Exceptional organizational skills and attention to detail
• Proficient in data analysis and reporting tools (Excel, Google Sheets, CRM systems, BI tools)
• Comfortable working across time zones and flexible in schedule to accommodate international meetings 

• Health, dental, and vision benefits available after 30 days of employment 
• Ancillary benefits including legal services, disability insurance, Employee Assistance Program, and much more! 
• 80 hours of PTO, 40 hours of Sick Pay, and 2 Health & Wellness Days
• Paid holidays
• 401(k) that can be elected from day 1 of employment! 
• The opportunity to work alongside an incredible group of people who are all driven to help others

Job Type: Full-time, Exempt

Schedule: 8-hour shift, Monday to Friday 

Location: Irvine, CA; Hybrid

We understand potential comes in many forms. Even if you don’t check every box, we still encourage you to apply; as we consider all qualified candidates, and any person who is driven to help others. 

Alleviate Financial Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 

This position must pass a post-offer pre-employment criminal background check.