Administrative Assistant (VP of CS) [Internal]

Join our team as an Administrative Assistant, where you'll play a vital role in supporting the Customer Service Department Head. You'll manage scheduling, documentation, reporting, and policy updates while coordinating communication across departments and assisting with special projects. If you're highly organized, detail-oriented, and thrive in a dynamic environment, we want to hear from you!

Schedule: 8-hour shift, Monday to Friday. Hours may vary based on business needs. 

Location: Fully In-Office (Irvine, CA)

Starting Pay:  $23 - $25 per hour

ABOUT THE COMPANY: Alleviate is one of the fastest growing companies in the Debt Relief space. Every day we help clients find solutions to their financial challenges. We are a vibrant and energetic organization of nearly 500 employees. Alleviate offers a fun, supportive culture with endless opportunities for growth and promotions. We are currently investing heavily in marketing and technology to ensure continued growth.  

OUR HOME: Alleviate has a 30,000 Sq foot headquarters based out of Irvine, CA. Our headquarters is located in the heart of Orange County’s booming business and finance district. Our state of the art office has 2 designer living rooms, 2 cafes, a meditation room, fully equipped work stations, and a free fitness center. We offer catered lunches, on-site food trucks, in-office games, paid parking, quarterly parties & events, volunteer events, and much more! 

OUR CULTURE: Why do our employees love working here? 

• Company-branded clothing and accessories 
• Consistent employee recognition and appreciation  
• Company-sponsored events and volunteer opportunities 

WHAT YOU'LL DO:
The Administrative Assistant to the VP of Client Success supports the CS Department Head with general administrative functions. This role includes coordinating cross-department communication, assisting with special projects, and attending meetings as needed.  

• Act as the primary administrative and operational support to the VP of Client Success.
• Provide administrative support to Client Success leadership as directed.
• Manage calendars, schedule meetings, and coordinate logistics across Client Success and cross-functional teams.
• Prepare meeting agendas, attend meetings as needed, capture notes, document decisions, and track action items through completion.
• Attend meetings with or on behalf of the VP of Client Success when required and ensure follow-up on assigned items.
• Create, organize, maintain, and ensure version control of Client Success documentation, including reports, SOPs, policies, procedures, and training materials.
• Submit, update, and maintain records and documentation within internal systems (including Change Advisory Board and related platforms) in alignment with compliance requirements.
• Assist with drafting, editing, revising, and maintaining departmental policies, procedures, and internal communications.
• Compile, format, and prepare leadership-ready reports and materials to support departmental initiatives and performance tracking.
• Track projects, initiatives, deadlines, and deliverables across multiple Client Success workstreams.
• Monitor progress, identify risks, delays, or gaps, and escalate issues when appropriate.
• Support special projects through planning, research, coordination, and implementation.
• Serve as a point of contact between the Client Success department and other internal teams to facilitate clear and effective communication.
• Ensure cross-functional commitments and action items are followed through to completion.
• Resolve routine operational issues independently and escalate higher-risk matters as needed.
• Support ad hoc administrative and operational requests and adapt to evolving departmental needs.
• Handle sensitive, confidential, and compliance-related information with discretion and professionalism.
• Adhere to all departmental and company policies, procedures, and expectations outlined in the Employee Handbook.
• Perform other duties as assigned to support Client Success operations and leadership priorities.
• Other duties as assigned.

WHAT YOU'LL NEED:

• High school diploma or equivalent. 

• 6+ months of experience within the Company ideal. 

• 2+ years in an administrative or assistant role, preferably within a customer service or corporate environment. 

• Exceptional organizational and time-management abilities. 

• Strong written and verbal communication skills. 

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). 

• Ability to handle sensitive and confidential information with discretion. 

• High attention to detail and accuracy in all work. 

• Health, dental, and vision benefits available after 30 days of employment 
• Ancillary benefits including legal services, disability insurance, Employee Assistance Program, and much more! 
• 80 hours of PTO, 40 hours of Sick Pay, and 2 Health & Wellness Days
• Paid holidays
• 401(k) that can be elected from day 1 of employment! 
• The opportunity to work alongside an incredible group of people who are all driven to help others

Alleviate Financial Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 

This position must pass a post-offer pre-employment criminal background check.