Retention - Client Success

Irvine, CA

Full Time

Mid Level

This position gives preference to internal candidates at Alleviate. All are welcome to apply.

Are you passionate about building lasting relationships with clients and turning challenges into opportunities? We’re seeking a proactive communicator who excels at resolving concerns and keeping clients happy. In this role, you'll have a direct impact on client retention by delivering top-tier service and personalized solutions. If you’re driven by the opportunity to make every client interaction count, we’d love to hear from you!

COMPENSATION:

$21 per hour + performance-based bonuses

WHAT YOU'LL DO:

Manage escalated client phone calls (inbound and outbound)
Communicate with customers via email and/or over the phone
Listen to client concerns
Resolve customer complaints by determining the cause of the problem and recommend the best solution, products and services according to each client’s needs
Expedite correction or adjustment and follow up to ensure resolution; communicate with management to find the best solution as needed
Provide high quality, personable, friendly and professional customer service to respond to member needs and concerns
Obtain, review and update overall details of each call to ensure accuracy and completeness of the file

WHAT MAKES YOU A GOOD FIT:

Highschool Diploma
1 years of experience within the debt settlement industry
Ability to navigate complex conversations, and assist clients with resolving concerns while offering exceptional service
Knowledge of the products/services offered by Alleviate
Minimum of 12 months of customer experience preferred
Customer service phone experience preferred
Effective communication skills, both written and verbal

We understand potential comes in many forms. Even if you don’t check every box, we still encourage you to apply; as we consider all qualified candidates, and any person who is driven to help others.

Job Type: Full-time

Schedule: 8-hour shift, Monday to Friday

Location: Irvine, CA - 5 days per week in-office

Alleviate Financial Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This position must pass a post-offer pre-employment criminal background check.